Last updated: March 2026 | UK GDPR compliant
This Privacy Policy explains how Bettom Casino collects, uses, stores, and protects your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our platform, you acknowledge the practices described in this policy. The Information Commissioner's Office (ICO) oversees data protection compliance in the UK — learn more at ico.org.uk.
We collect personal data that you provide directly: name, email address, date of birth, phone number, residential address, payment information, and identity documents submitted for KYC purposes. We collect this data at registration, during account verification, and when you contact our support team. We do not collect more data than is necessary for our legitimate business purposes and legal obligations as a UKGC-licensed operator.
We also collect usage data automatically: pages visited, games played, session duration, device type, browser information, and IP address. This data helps us improve our platform, detect fraud, and comply with regulatory reporting requirements. We use cookies and similar tracking technologies — our Cookie Policy provides full details accessible from the footer.
Your data is used to: provide and operate our casino services, verify your identity and age as required by UKGC licence conditions, process deposits and withdrawals, communicate about your account and relevant promotions (with your consent where required), detect and prevent fraud and money laundering, comply with legal and regulatory obligations, and operate our responsible gambling programmes.
We rely on the following legal bases for processing: contractual necessity (to provide the service you signed up for), legal obligation (UKGC compliance requirements, AML regulations), legitimate interests (fraud prevention, security), and consent (marketing communications). You can withdraw consent for marketing communications at any time via account settings or by emailing our data protection team.
We do not sell your personal data to third parties. We share data only where necessary: with payment processors to handle transactions, with identity verification providers for KYC, with GAMSTOP for self-exclusion checking, and with regulatory authorities (UKGC) as required by our licence. All third-party processors are bound by data processing agreements and comply with applicable data protection law.
We protect your data using 256-bit SSL encryption for all data in transit, encrypted storage for sensitive personal data, access controls restricting data access to authorised personnel, and regular security audits. We retain your data for as long as your account is active plus 5 years following account closure, in line with UK AML requirements. You have the right to request data deletion subject to our legal retention obligations — contact our data protection team to exercise this right.
Under UK GDPR, you have rights to: access your personal data, correct inaccurate data, request deletion of your data (where legally permissible), restrict processing of your data, portability of data provided to us, and object to processing based on legitimate interests. To exercise any of these rights, contact our data protection team via the email address in your account settings. We respond to all data subject requests within 30 days.
If you have concerns about our data practices that we cannot resolve, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO is the UK's independent data protection authority — contact details are available at ico.org.uk. We take all data protection complaints seriously and will work to resolve any concerns promptly.
For data protection queries, contact our Data Protection Officer via the support email in your account settings. We aim to respond within 5 business days. This policy was last reviewed and updated in March 2026.
